Complaint Letter
 A complaint letter (sometimes known as a grievance) is a powerful way to let a business know that you are unhappy with their product or service. Well-written complaint letters are highly descriptive of the experience that you, the customer, have endured with a low quality product or poor service. Shoddy workmanship, inferior products, unjustified bills or charges, and rude representatives are common reasons to write a complaint letter. These letters should clearly express your disappointment or dissatisfaction. In addition, they should require some form of resolution to your problem.
| Complaint letters are often ignored because they are poorly written. They do not provide a detailed description of why someone is dissatisfied nor do they require anyone to resolve the trouble. In addition, the person writing the correspondence may have let their emotions get the best of them and the content of the complaint letter is rude. These letters can be easily dismissed. The complaint letter that we write on your behalf is designed to politely elicit a response or action from an appropriate member of the offending organization, such as a General Manager or Director of Customer Service. Responses to our letters have included apologies, discounts on future products or services, and refunds. |
Sample Complaint Letter (opens in new window)
 It is extremely beneficial to include specific facts regarding your complaint. Names, dates, times, product models, and invoice numbers can be a major factor in obtaining the results that you want.
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